Frequently Asked Questions

What areas do you serve?

El Dorado County – including Placerville, Shingle Springs, Somerset, and Garden Valley.

Sacramento County – including Orangevale, Fair Oaks, Citrus Heights, and Folsom.

Placer County – including Roseville, LincoIn, Rocklin, Auburn, and Granite Bay.

What services do you offer?
We handle TV mounting, Starlink installation, smart home setup, Wi-Fi upgrades, and home security installs.

How can I book a service?
You can call, text, or use the quote form on our website. We’ll reach out to confirm the details.

Do I need to supply any equipment?
Not necessarily. We can use your equipment or bring everything needed—just let us know what you prefer.

Are your installers licensed and insured?
Yes, all our techs are experienced and fully insured.

What payment methods do you take?
We accept cash, cards, and most digital payments. Payment is due after the job is done.

Do you offer any kind of warranty?
Yes, our work comes with a service guarantee. We’ll go over the details with you before we begin.

Do you provide the TV mount?
Yes, we offer high-quality mounts (fixed, tilt, and full-motion). Or we can use one you already have.

Can you mount a TV above a fireplace or on brick?
Yes, we install on all surfaces, including brick, stone, tile, and above fireplaces.

Will the wires be hidden?
Yes, we offer in-wall or external wire concealment depending on your wall type and preference.

What size TVs can you mount?
We mount all sizes—from small bedroom TVs to large living room or commercial displays.

Do I need to have anything ready?
Just have the TV at the location. If you already have a mount or accessories, have those ready too.

Can you help set up soundbars or devices?
Yes, we can mount soundbars and connect devices like game consoles, streaming boxes, and surround sound systems.

How long does it take?
Most installs take 1 to 2 hours, depending on the complexity and wall type.

Do I need to have my Starlink kit before booking?
Yes, please have your Starlink equipment delivered before your appointment so we can complete the installation.

Where do you mount the Starlink dish?
We mount the dish on your roof, on poles, or on walls—wherever it gets the best clear view of the sky.

Will you check the signal strength during installation?
Absolutely. We make sure the dish is positioned for the strongest possible signal before finishing.

Do I need to be home during the install?
Yes, someone should be present to discuss placement and sign off on the work.

How long does the installation usually take?
Most installs take about 1 to 2 hours, depending on the complexity of the setup.

Can you help with the Starlink app setup?
Yes, we’ll help you connect and configure the app so you can monitor your service easily.

Can you help improve my home Wi-Fi?
Yes, we install mesh systems and additional access points to boost signal and cover dead spots.

What smart home devices do you install?
We install thermostats, smart lights, cameras, doorbells, hubs (like Alexa or Google), and more.

Do I need to be tech-savvy to use smart home devices?
No, we set everything up and walk you through how to use your new devices.

Can you integrate different brands into one system?
Yes, we help connect devices from different brands to work together smoothly.

Do you offer ongoing support?
We provide support after installation to help with troubleshooting or adding new devices.

Do you install security cameras and doorbells?
Yes, we install popular brands like Ring, Nest, Arlo, and others—wired or wireless.

Can I view my security cameras from my phone?
Absolutely. We set up your system so you can monitor it anytime through your smartphone app.

Do you install alarm systems?
Yes, we install and configure home alarm systems tailored to your needs.

Is professional monitoring available?
We can help you set up professional monitoring services if you want extra security.

Will installation require drilling or wiring?
Installation methods vary by system. We discuss options and get your approval before starting.

Do you offer maintenance or support after installation?
Yes, we provide ongoing support and maintenance services to keep your system running smoothly.